At Sapience, we are dedicated to providing unparalleled educational services that foster academic excellence and personal growth. Our mission is to make every student a success story through our comprehensive and adaptable learning programs. Each member of our education team is Sapience certified and trained ensuring the highest standards of instruction.

While we strive to meet and exceed the expectations of our students and their families, we recognize that various factors can influence educational outcomes. Our services are delivered with the utmost dedication and expertise, yet individual results may vary. In exceptional circumstances, if we determine that we are unable to meet a parent’s expectations despite our best efforts, we will regretfully discontinue the service. During such instances, we will endeavor to guide the student towards the correct pathway for their success journey outside of Sapience. 

Our primary goals are to facilitate better learning and ensure the retention of acquired knowledge. This policy underscores our unwavering commitment to transparency, excellence, and the success of every student within our capabilities. We believe that through open communication, strategic planning, and collaborative efforts, we can create a nurturing environment where students thrive academically and personally. 

At Sapience, we prioritize the safety and motivation of our students, ensuring that each interaction is a seamless and enriching experience. Serving children ages 4 to 18, our comprehensive policies are designed to facilitate smooth check-in and check-out processes, enhancing the overall experience for students and parents alike.

Check-in Policy: 

• Age Guidelines: For safety reasons, children under the age of 12 should not be dropped off without a parent or guardian present. We encourage parents to accompany younger children to ensure their secure arrival and proper check-in. 

• Drop-in Billing Method: Parents utilizing the drop-in billing method are required to walk in with their student and complete the check-in process at the front desk. Alternatively, parents may send a pre-authorized text message to 702-751-6711 or email support@thesapience.com with the student’s name, specifying the program they wish to utilize and any duration outside of standard hours. This ensures accurate attendance records and optimal support for each student, allowing for a harmonious start to their learning journey. 

Check-out Policy: 

• Authorized Pick-up Persons: Only individuals listed as authorized pick-up persons will be allowed to collect students. Parents must provide the names, contact information, and relation to the student of these individuals during the enrollment process. Authorized pick-up persons may be required to show identification and answer verification questions to ensure the safety of our students. Parents can add, remove, or update this information by notifying us immediately, creating a seamless transition for the end of the day. 

• Primary and Secondary Parents: Students must be picked up from the front desk by the primary parent, secondary parent, or an authorized pick-up person listed previously. If we cannot authenticate the pick-up person, we will not release the child until we receive authorization from the parent either through text at 702-751-6711 or email at support@thesapience.com, ensuring the highest standards of safety. 

• Late Pick-up: We understand that schedules can be unpredictable. If a late pick-up occurs, we will communicate with parents to reconstruct the schedule as per their convenience, ensuring a proper routine for the best learning outcomes. We allow a 15-minute grace period for late pick-ups. If we cannot contact any parent or emergency contacts within an hour, we will follow up to ensure the child’s safety. If late pick-ups become frequent, we will work together to find a solution that accommodates everyone’s needs, keeping the experience smooth and worry-free. 

Our policies are thoughtfully crafted to ensure a secure, efficient, and positive environment for all students at Sapience. We deeply appreciate your cooperation and commitment to these guidelines, which help us uphold the highest standards of safety and care, making each day a harmonious experience for our students and their families. 

At Sapience Tutoring, we prioritize flexibility and convenience to accommodate your busy schedules. Our services are divided into two scheduling methods: No Schedule Needed and Schedule Required.

No Schedule Needed: 

• Drop-in Students: For Core Training and Advantage Training, no prior scheduling is needed. Students can drop in anytime during our learning hours, making it easy to fit tutoring into your day. 

• Educational Training Day Camp: Available exclusively on a drop-in basis. While scheduling is not required, it is highly recommended to reserve your spot due to the program’s high demand and appreciation by the community. 

Schedule Required: 

• Subscription Students: All subscription students need to schedule their sessions in advance to ensure consistent and high-quality support. 

• Drop-in Students: For all other programs, including Excellence Training and Digital Age Excellence Training, scheduling is required. 

Scheduling Guidelines: 

• Advance Scheduling: All required schedules should be made at least one day in advance. Scheduling sooner is always better to guarantee a spot. 

• Rescheduling: If you need to reschedule, we recommend doing so at least one day in advance to ensure we can accommodate your new preferred time. 

We strive to make the scheduling process as flexible and easy as possible, ensuring that your child receives the best support at a time that works for you. 

Thank you for choosing Sapience Tutoring. We are dedicated to providing a supportive and accommodating learning environment for your child. 

At Sapience, we offer an unrivaled cancellation policy designed to provide you with maximum flexibility and peace of mind. We prioritize your convenience, ensuring a hassle-free experience.

• No Contracts: Cancel your child’s enrollment at any time without being locked into any kind of contract. Enjoy complete freedom to make decisions that suit your needs. 

• Immediate Effect: Cancellations take effect immediately upon your request, providing you with instant flexibility and control. 

• Hassle-Free Process: Canceling is easy and straightforward. Simply send us a text at 702-751-6711 or email support@thesapience.com. We process all cancellation requests promptly. 

• No Fees: Enjoy the peace of mind that comes with knowing there are no cancellation fees or penalties. Your satisfaction is our priority. 

• Transparent Communication: We confirm all cancellations promptly, ensuring you are always informed and reassured throughout the process. 

Our cancellation policy is crafted to make your experience with Sapience as smooth and accommodating as possible. Enjoy the ultimate flexibility and ease with Sapience, where your needs always come first. Thank you for choosing Sapience for your child’s educational journey. 

At Sapience, our goal is to provide a seamless and worry-free experience for our students and their families. Our refund and credit policy is designed to offer maximum flexibility, ensuring that you can make the best decisions for your child’s educational journey.

Flexible Refund Process: 

• Immediate Refunds: Upon request, we will refund the amount collected for any unused sessions. Your satisfaction is our priority, and we strive to make this process as smooth and efficient as possible. 

• Automatic Credits: Any unused sessions will automatically be converted to Sapience Credits. These credits can be used for any of our services at any Sapience location, offering you unparalleled flexibility. 

Sapience Credits Usage: 

• Universal Application: Sapience Credits can be used for any services offered at any Sapience location. This ensures that your investment in your child’s education is always valuable and adaptable to your needs. 

• No Expiration: Your Sapience Credits never expire, providing you with the freedom to use them whenever it is most convenient for you. 

• Shareable Credits: Sapience Credits can be shared among siblings or with anyone eligible for our services, allowing your entire family and friends to benefit from our educational programs. 

Easy Refund Requests: 

• Simple Process: Requesting a refund is easy and hassle-free. You can make a refund request via text at 702-751-6711 or email at support@thesapience.com. 

• Prompt Processing: We process all refund requests immediately and communicate back within 24 hours. Our goal is to ensure you receive your refund without any unnecessary delays. 

• No Fees: There are no deductions or fees for processing refunds. Your full amount for unused sessions will be refunded. 

• Weekend Requests: While we operate seven days a week to serve you better, please note that refund requests made over the weekend may experience slight delays. Rest assured, we will prioritize these requests at the start of the following week to ensure timely handling. 

At Sapience, we are dedicated to providing an exceptional educational experience with the utmost flexibility and support. Our refund and credit policy is crafted to ensure your peace of mind and satisfaction, making Sapience the best choice for your child’s educational journey. Thank you for choosing Sapience. 

At Sapience, we believe that consistent feedback and communication are essential to a student’s academic growth. Our Session Recap Policy ensures that parents are kept informed about their child’s progress, strengths, and areas for improvement after each session.

Objective: To provide detailed and constructive session recaps to parents and guardians, fostering open communication and supporting every student’s academic and personal growth. 

Overview: Sapience Tutoring & Youth Enrichment is committed to creating an environment where students excel both academically and socially. Our session recap policy is crafted to keep parents involved, providing a comprehensive overview of their child’s progress and areas for further development. 

Key Components of the Session Recap Policy: 

Post-Session Updates: 

• Summary of Topics Covered: An overview of the subjects and specific topics addressed during the session. 

• Student Engagement and Participation: Insights into the student’s engagement levels and participation. 

• Progress and Achievements: Highlights of any improvements or achievements observed. 

• Areas for Improvement: Identification of specific areas where the student needs additional focus or support. 

• Next Steps: Recommendations for activities or practices to reinforce learning before the next session. 

Note: All feedback is based on the trainer’s professional perception and observation during the session. 

Parental Involvement and Communication: 

• Regular Check-Ins: Scheduled meetings or calls between parents and tutors to discuss the student’s progress and address any concerns. 

• Dedicated Customer Experience Management Team: Our team is available to handle any inquiries, feedback, or concerns from parents, ensuring a seamless and responsive support experience. 

• Feedback Mechanisms: Parents are encouraged to provide feedback on the recaps and tutoring sessions to help us continuously improve our services. 

Research Supporting Our Approach: Studies have shown that parental involvement in education significantly enhances student achievement and motivation. According to the Harvard Family Research Project, children whose parents are actively engaged in their education are more likely to excel academically and develop a positive attitude towards learning. 

At Sapience Tutoring, we believe in making high-quality education affordable and accessible for every family. Our exclusive promotions are designed to provide significant savings while ensuring your child receives the exceptional support they need to thrive.

Sibling Scholar Reward: We understand the importance of education for all siblings and want to make our services as accessible as possible for families with multiple children. 

• Discount Structure: Enroll more than one child in any of our programs and receive a 5% discount on tuition fees for all enrolled siblings. 

• Enrollment Process: Simply let us know during enrollment if you’re enrolling multiple siblings, and we’ll apply the discount. 

• Cancellations and Changes: If one sibling discontinues the program, the discount will be adjusted for the remaining siblings. Just keep us informed of any changes to ensure accurate billing. 

Subscription Saver Reward: We love rewarding our families who choose our subscription plans, making continuous education even more affordable. 

• Discount Structure: Enjoy a 5% discount on all plans when you enroll in a subscription. This discount is automatically applied when you sign up. 

• Cancellations and Changes: If you need to cancel the subscription, the discount will be adjusted accordingly. Please keep us updated on any changes to ensure accurate billing. 

General Promotion Policy: 

• Combining Promotions: You can combine the Sibling Scholar Reward and Subscription Saver Reward for maximum savings. Occasionally, additional promotions may also apply based on availability. 

• Promotions are Subject to Change: All promotions are subject to change, but rest assured we’ll notify you in advance. 

We’re here to make our educational services as affordable and valuable as possible, ensuring every child has the opportunity to excel. 

Thank you for choosing Sapience Tutoring. We are excited to support your family’s educational journey and are committed to providing the highest quality service that you and your child will love. 

At Sapience Tutoring, we believe in recognizing and celebrating the achievements of our students. We are dedicated to capturing their progress and successes, not just to improve our services but also to showcase their hard work and inspire others.

Purpose of Media Recording: 

• Performance Tracking: We regularly record and monitor student performance to track their growth and progress. These recordings help us continually enhance the quality of our tutoring and provide valuable training for our staff. 

• Social Media and Community Recognition: In the age of digital media, we understand the significant impact of public acknowledgment. By featuring our students on our social media platforms, we boost their confidence, celebrate their efforts, and inspire the entire community. Highlighting student achievements on social media is a powerful way to motivate them and recognize their hard work. It shows them that their efforts are valued and appreciated. 

Commitment to Excellence: At Sapience, we make every effort to ensure that our students feel acknowledged and celebrated. We believe that recognizing their success publicly can have a huge positive impact, encouraging them to continue striving for excellence. 

Consent and Privacy: By enrolling your child at Sapience Tutoring, you consent to the recording of their sessions and the use of these recordings for the purposes outlined above. We are committed to using these recordings respectfully, ensuring that each student’s privacy is protected. 

Thank you for your support. We are excited to celebrate your child’s successes and share their achievements with the world, fostering a positive and motivating environment for all our students. At Sapience Tutoring, we are committed to making every student feel valued and appreciated.

At Sapience Tutoring, we are dedicated to creating a positive and motivating environment for our students. Our Sapience Bucks program is designed to celebrate student achievements, encourage participation, and strengthen the relationship between parents, teachers, and students.

Earning Sapience Bucks: 

• Attendance: Students earn 1 Sapience Buck for each attendance, encouraging consistent participation. 

• Performance-Based Rewards: During sessions, teachers can award additional Sapience Bucks based on student performance and effort. This gives students plenty of opportunities to earn more Sapience Bucks through their hard work and dedication. 

Using Sapience Bucks: 

• Sapience Store: Our on-site Sapience Store offers a variety of exciting prizes. Items are available at multiple tier levels, including 1, 2, 5, 10, 20, 50, and 100 Sapience Bucks. Both the prices and the items available may change from time to time, keeping the store fresh and engaging for students. 

• Redemption Process: Students can collect and save their Sapience Bucks and redeem them for their chosen prizes at the Sapience Store. To make a redemption, students simply bring their Sapience Bucks to the Sapience Bank located at the front desk. 

Keeping Sapience Bucks: 

• Personal Responsibility: Students are encouraged to keep their Sapience Bucks with them and track their earnings. This promotes responsibility and allows them to make thoughtful decisions about when and how to use their rewards. 

Opportunities to Earn More: 

• Teacher Discretion: Teachers have the flexibility to award additional Sapience Bucks for exceptional performance, effort, and improvement during sessions. This not only motivates students to excel but also allows teachers to recognize and reward their hard work in real time. 

Benefits for Parents and Teachers: 

• Strengthening Relationships: The Sapience Bucks program fosters a collaborative environment where parents and teachers can celebrate student successes together. It enhances communication and strengthens the relationship between parents, teachers, and students. 

• Positive Reinforcement: By recognizing and rewarding achievements, we help build students’ confidence and encourage a love for learning. This positive reinforcement supports students’ academic and personal growth. 

Thank you for supporting the Sapience Bucks program. We are thrilled to see our students thrive and enjoy the rewards of their hard work and dedication. At Sapience Tutoring, we are committed to fostering a positive and motivating environment where every student feels valued and appreciated.

At Sapience Tutoring, the health and safety of our students are our top priorities. We are committed to providing a safe and secure environment where students can thrive academically. To ensure this, we have implemented the following medical policy:

CPR and First Aid Training: 

• All team members at our learning center are trained and certified in CPR and First Aid. 

• Regular training sessions are conducted to keep our staff updated with the latest safety protocols and procedures. 

Emergency Preparedness: 

• Our team is equipped to handle medical emergencies promptly and efficiently. 

• First aid kits are readily available throughout the learning center. 

• In the event of a medical emergency, our staff will administer appropriate care and contact emergency services if necessary. 

Health and Safety Practices: 

• We maintain a clean and hygienic environment to prevent the spread of illnesses. 

• Hand sanitizers and handwashing stations are available for both students and staff. 

• We encourage students and staff to stay home if they are feeling unwell to ensure the well-being of everyone at the center. 

Parental Notification: 

• Parents will be notified right away in case of an emergency. 

• For non-emergency medical incidents, parents will be informed during the check-out process. 

• All medical incidents, regardless of severity, will also be communicated to parents via email with detailed information about the incident and the care provided. 

Allergy and Medical Condition Management: 

• Parents are required to inform us of any allergies or medical conditions their child may have. 

• We will keep a record of all students’ medical conditions and allergies to ensure that appropriate measures are taken. 

• Our staff is trained to recognize and respond to allergic reactions and other medical conditions. 

Medication Policy: 

• If a student requires medication during their time at the center, parents must email us with the medication details and their approval. 

• Only certain medications that fall under first aid procedures and do not require a medical professional license can be administered by our staff. 

• All medications must be provided in their original containers with clear instructions. 

• Our staff will store medications securely and administer them as directed. 

Mental Health Support: 

• We understand the importance of mental health and provide a supportive environment for all students. 

• Our staff is trained to recognize signs of stress, anxiety, and other mental health concerns and will provide appropriate support and resources. 

• Parents will be notified if we observe any concerning behavior or signs of distress in their child. 

Thank you for trusting Sapience Tutoring with your child’s education and well-being. We are dedicated to providing a safe and supportive learning environment for all our students.

At Sapience Tutoring, we prioritize the safety, security, and quality of our educational environment. To support these priorities, we have implemented comprehensive audio and video monitoring throughout our learning center.

Purpose of Monitoring: 

• Quality Assurance: Continuous monitoring helps us maintain high standards of tutoring and overall service quality. 

• Safety and Security: Ensures the safety and security of our students and staff by deterring and identifying potential issues promptly. 

Recording and Retention: 

• Duration: All audio and video recordings are retained for a minimum of 30 days. 

• Emergency Review: In the event of an emergency, recordings can be reviewed as soon as possible to address the situation effectively. 

• Non-Emergency Review: For non-emergency incidents, recording reviews may take up to 2-3 days. 

Access and Privacy: 

• Internal Use: Recordings are primarily for internal use to monitor and improve our services and to ensure safety protocols are followed. 

• External Requests: Recordings can be provided to local and federal authorities upon request, subject to the request being made within the 30-day retention period. 

• Parent Requests: We may not share the recording directly with parents if it involves another child or any Sapience team member to protect privacy and confidentiality. 

Parental Notification: 

• We will notify parents as soon as their child is found involved in any incident captured by the recordings. 

Disclaimer: 

• Privacy Assurance: We are committed to respecting the privacy of our students and staff. Recordings are stored securely and accessed only by authorized personnel. 

• Scope: This monitoring policy applies to all areas within the learning center, excluding private areas such as restrooms. 

Reassurance for Parents: 

• Our monitoring policy is designed to ensure the highest level of safety and security for all students. We believe that continuous monitoring will help parents feel confident and assured about their child’s well-being while at our learning center. 

Thank you for your understanding and cooperation. At Sapience Tutoring, we are dedicated to providing a safe, secure, and high-quality learning environment for all our students.

Welcome to The Sapience LLC’s engaging educational journey. This Educational Diagnostic Form represents the initial phase of our meticulously crafted tri-fold evaluation process. It is designed to gather pivotal information that will lay the foundation for a personalized and enriching academic pathway for your child. By participating in this process, you are taking a proactive step towards shaping a bright educational future for your student.

Purpose of the Form: This form is strategically developed to capture essential data about your child’s current academic status, educational ambitions, and unique learning needs. The information you provide will be instrumental in crafting tailored educational strategies that align with both immediate academic goals and long-term aspirations. 

Procedure for Completion: 

• Comprehensive Data Collection: As parents, you are invited to fill out this form, providing detailed information about your child’s strengths, areas for improvement, and educational objectives. This will include insights into past academic performance, specific challenges, and external influences such as social dynamics or recent global events like the COVID-19 pandemic. 

• Areas of Inquiry: You will be asked to evaluate and document various academic and behavioral aspects of your child’s schooling experience, ensuring a holistic view of their educational landscape. 

Data Use and Confidentiality: 

• Internal Utilization: The Sapience LLC commits to using the information solely for the purpose of enhancing your child’s educational experience. It will inform the subsequent phases of our evaluation process, including targeted academic assessments and a nuanced soft skills evaluation by our expert educators. 

• Secure Handling: We uphold the strictest data privacy standards, ensuring that all information provided is kept confidential and accessed only by authorized personnel involved in your child’s educational planning. 

Legal Safeguards and Parental Consent: 

• Accuracy of Information: By completing this form, you as a parent/guardian certify that the information provided is accurate to the best of your knowledge and you understand its significance in the educational planning process. 

• Informed Consent: You agree that The Sapience LLC may use this data to facilitate a comprehensive analysis and integration into our tri-fold evaluation system. This approach culminates in a strategic planning session involving key educational stakeholders aimed at fostering academic success and personal growth for your child. 

• Liability Limitation: The Sapience LLC is dedicated to providing high-quality educational assessments. However, the institution assumes no liability for decisions made based on this form outside of our structured educational and developmental framework. 

Final Reporting and Engagement: Upon the integration of data from this diagnostic form with insights from further academic and behavioral evaluations, The Sapience LLC will compile a detailed tri-fold report. This report, which represents a synthesis of our comprehensive assessments, will be shared with you to facilitate informed discussions during parent-teacher strategic planning sessions. This dialogue is crucial for aligning our educational strategies with your child’s specific needs and goals.

The Soft Skills Evaluation is a fundamental element of The Sapience LLC’s advanced tri-fold assessment process, meticulously crafted to shape the educational and personal development trajectories of our students. Managed by our esteemed educational team, this evaluation integrates seamlessly with the Educational Diagnostic Form, detailed Academic Assessments, and innovative analytics from our proprietary Hello Edison technology. This cohesive strategy is diligently overseen by our Academic Excellence Team, ensuring a comprehensive approach to fostering student growth.

Evaluation Methodology: In a carefully timed session of up to 30 minutes, our educational team delves into assessing vital soft skills such as communication abilities, analytical thinking, responsiveness to feedback, stress management, and creative problem-solving. This evaluative conversation is designed to naturally draw out the student’s responses, providing an in-depth understanding of their intrinsic strengths and potential areas for enhancement. 

Confidentiality and Exclusive Use of Information: All data collected during this evaluation is strictly confidential and used exclusively within The Sapience LLC to develop tailored educational strategies. This information is shared solely with the student’s academic team and their guardians, promoting a strategic and cooperative dialogue to advance the student’s educational journey. 

Academic Disclaimer: This evaluation is specifically tailored for internal use at The Sapience LLC and is crucial in designing impactful academic pathways. It is not a general psychological assessment. The proprietary methodologies and tools are reserved for use by our trained professionals. The Sapience LLC is not responsible for any external use or interpretation of this evaluation. Although the evaluation provides a thorough insight into the student’s capabilities, it does not guarantee specific outcomes as these are dependent on a multitude of dynamic factors. 

Completion and Reporting: Upon the conclusion of the evaluation, the results are integrated with other assessment components into the Tri-Fold Report. This comprehensive document is then presented to the student’s parents or guardians, detailing a strategic plan to achieve educational excellence and outlining both strengths and areas for potential growth. 

Conclusion: These policies are designed to ensure the highest standards of safety, quality, and flexibility for our students and their families. We appreciate your trust in Sapience Tutoring and are dedicated to providing an exceptional educational experience. For any questions or further information, please contact us: 

• Call or text: 702-751-6711 

• Call only: 800-787-1778 

• Email: Support@thesapience.com 

Thank you for choosing Sapience Tutoring. We are committed to fostering a positive, supportive, and enriching learning environment for all our students.